This week’s faulty CrowdStrike update impacted 8.5 million Windows devices, according to Microsoft. The company posted an update on the incident on its website Saturday morning along with information about what it’s doing to help assist impacted customers.Microsoft also emphasized in the post that this was not a Microsoft incident despite its impact on the Microsoft ecosystem. The company says it’s working with CrowdStrike “to automate their work on developing a solution.” The current workaround is a bit of a manual process; documents are available on Microsoft’s support website.”Hundreds of Microsoft engineers and experts” have been deployed “to work directly with customers to restore services,” Microsoft adds. And it’s “collaborating with other cloud providers and stakeholders, including Google Cloud Platform (GCP) and Amazon Web Services (AWS), to share awareness on the state of impact we are each seeing across the industry and inform ongoing conversations with CrowdStrike and customers.”Microsoft notes that 8.5 million represents less than 1% of all Windows machines.
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“This incident demonstrates the interconnected nature of our broad ecosystem — global cloud providers, software platforms, security vendors and other software vendors, and customers. It’s also a reminder of how important it is for all of us across the tech ecosystem to prioritize operating with safe deployment and disaster recovery using the mechanisms that exist,” Microsoft says. “As we’ve seen over the last two days, we learn, recover, and move forward most effectively when we collaborate and work together.”
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